Returns and Refunds Policy

Thanks for shopping at The Willowbank.
If you are not entirely satisfied with your purchase, we’re here to help.

You have 10 days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it and most importantly, been kept with the butts of the willow rods in 8cm of water, outdoors (as explained in the instructions)
Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Cancelled Orders
If you decide to cancel your order before it is shipped, we will refund you your payment less £10 for Administration and any Fee Reversal Charges that are charged us by Paypal or other Card Service Provider that was used to make the Purchase.

We will organise our courier to collect the item, but the cost of return shipping will be deducted from any
refund made to you unless the willow was damaged by the courier on it’s original delivery .

Contact Us
If you have any questions on how to return your item to us, please contact us.